Deskzai is a powerful web-based customer support solution built with Laravel, designed to streamline and enhance customer service operations. Its comprehensive toolkit includes a Knowledge Base for creating and managing informative articles, Business Hour settings to align support availability with operational hours, and Email-to-Ticket conversion with a User Ticket Portal for efficient inquiry management. Advanced Analytics Reports offer insights into support performance, while Ticket Assign simplifies task delegation. AI Ticket Reply automates responses, and Collision Detection prevents multiple agents from responding to the same ticket simultaneously.