Deskzai is a powerful web-based customer support solution built with Laravel, designed to streamline and optimize customer service operations. Its feature-rich toolkit includes a Knowledge Base for creating and maintaining informative articles, Business Hour settings to align support availability with operational hours, and Email-to-Ticket conversion with a User Ticket Portal for efficient inquiry management. Advanced Analytics Reports provide insights into support performance, while Ticket Assign simplifies task delegation. AI Ticket Reply automates responses, and Collision Detection prevents multiple agents from replying to the same ticket simultaneously, ensuring smooth and organized support workflows.