Deskzai is a robust, web-based customer support solution built with Laravel, designed to streamline and enhance customer service operations. It offers a powerful toolkit that includes a Knowledge Base for creating and managing informative articles, Business Hour settings to align support availability with working hours, and Email-to-Ticket conversion with a User Ticket Portal for efficient inquiry management. Advanced Analytics Reports deliver valuable insights into support performance, while Ticket Assign simplifies task delegation. AI Ticket Reply automates responses, and Collision Detection prevents multiple agents from replying to the same ticket simultaneously.